Terms & Conditions

Please read before Booking!

  • To purchase a reading, the buyer must be over 16 years old. However, the receiver of the reading must be over 18 years old (parents and legal guardians can book readings for their children).
  • All readings are confidential. In compliance with GDPR, the client's data is processed lawfully, fairly, and transparently. Payments are made in compliance with the security and regulations of Stripe such as PCI DSS, Encryption, and GDPR.
  • Once booked, Hannah will email the client to collect their birth information for the reading (date, time and place of birth). Make sure your email is correct! 
  • The client is to allow Hannah 48 hours to collect their information. The client's delivery date of their reading will be confirmed once Hannah has successfully received the client's birth information. Readings typically take 4-8 weeks but can vary based on demand. Make sure to check your SPAM EMAIL FOLDER for an email from Hannah, just in case. If you have any questions email Hannah at hannahselsewhere@outlook.com 
  • The client is free to ask any questions they may have about their chart, as well as 1 Follow Up Question after their reading (via email).
  • Returning clients to email Hannah directly - they are eligible to receive 10% off "1-hour readings". 
  • Once the client has purchased, booked and confirmed their reading, the purchase is non-refundable, unless the reading has not been delivered by the date confirmed.
  • If booking a Live Consultation, the client must correctly provide their birth information, and let Hannah know if they have any questions. If the client cannot attend their session, they must give Hannah 48 hours notice so the session can be rescheduled. Failure to give notice means the session will need to be rebooked. The payment for the session will also be non-refundable. If for whatever reason Hannah cannot attend the session, Hannah must give 48 hours notice and the booking can be rescheduled. Any later than this, the client will be refunded and another booking can be made. 
  • If booking a 'Synastry/Composite Chart Reading' (relationship reading), the client must have permission from their significant other before booking. This reading is not for those who are lawfully married and/or interested in a third party. 
  • Synastry/Composite Readings can also be used for other types of relationships such as Parent/Child relationships, Friendships or Business Partnerships. Please specify when booking.
  • The House Systems Hannah uses are Whole Sign, Placidus and Equal House. Hannah will use Whole Sign by default, but it's up to the client to specify otherwise. You can also request a different house system if you wish.
  • Recorded readings will be unlisted on a separate YouTube Channel where the client can view it as many times as they like, or up until the unlikely event that YouTube takes the video down for whatever reason. The link for the reading will ONLY be sent to the client. A copy of the chart/s used will be sent to the client for reference.
  • When booking a Live Consultation, the client must have a good internet connection. They will also receive a link to a recorded version of their session. 
  • All readings will be completed with the clients' understanding that if they enter/send the incorrect birth information, the reading will not be refunded. The client's birth information cannot be changed after the reading has been started. In the case of a consultation, the client must let Hannah know of any birth information changes before the session begins.
  • Readings are completed with the understanding that the client has free will, and is responsible for their actions after receiving their reading.
  • The client can email Hannah with any questions or concerns, *but no other services are provided until advertised.